For non-urgent issues, please follow the guidelines below and choose the right service. An appointment may not be necessary.

This will help us to be more efficient by making an appointment available to you when you need it the most.

Book an Appointment

Check your condition first / Track a referral

Many conditions can be treated without the need to see your GP.


Track a Referral

The easiest way to track an NHS referral or view your NHS hospital appointment date/time is via the NHS App.

Otherwise, please contact the hospital clinic directly using NHS My Planned Care.

Pharmacy & Self-Care


Pharmacists are qualified healthcare professionals who can offer clinical advice, over the counter medicines and their use, to effectively and safely manage a range of minor health concerns. They can also help you to decide whether you'll need to see a doctor. You don't need an appointment and you won't even be asked to make a purchase. Every pharmacy also has a private consultation area for you to talk about your symptoms in private if you prefer.

Locate your local pharmacy


Help and support available from many National and Local Organisations

Visit our Self Help Zone

Urgent appointments for today or tomorrow

If you feel that your problem is urgent, you should tell the receptionist and every effort will be made for you to be seen the same day.

If the doctor needs to see you in person or you would prefer a face-to-face appointment, we will invite you to come in.

How to book

Book a Routine Appointment

To book an appointment we ask that you contact us via phone or visit our reception front desk. Our reception team will ask you a series of questions to better assess your condition or need. Please be aware that you may not need to see a GP for your condition and the advice provided to you is based on our internal triage system.

How to book

  • Telephone: 01635 917917
  • Visit our reception desk at the practice

Request a Routine Nurse Appointment

You can request a routine nurse appointment for the following reasons:

  • Smear/Cervical Screening
  • Dressings and wound checks
  • Contraception appointments and queries
  • Vaccinations – Child Imms, Shingles, Pneumococcal
  • Routine Injections (B12, depo)

Your request will be triaged and you will either be sent an appointment time or one of our team will contact you via telephone, text or email.

How to book

Sickness Certificates (Fit Notes)

You must give your employer a doctor's 'fit note' (sometimes called a 'sick note') if you've been ill for more than 7 days in a row and have taken sick leave. This includes non-working days, such as weekends and bank holidays.

Visit our Sickness Certificates page

Travel Vaccinations

Information and advice for travelling abroad.

Visit our Travel Information page

Home Visits

Please be aware that our GPs will always call to assess the home visit request first.

If you need a home visit, you can help us by calling reception before 11am.

Telephone: 01635 917917

Home visits are reserved for patients who are unwell and housebound. Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Medical Centre

A patient is deemed to be housebound when they are unable to leave their home environment through a physical or psychological illness. A patient is not considered housebound if he or she is able to leave their home with minimal assistance or support. For example unassisted/assisted visit to the Doctor, dentist, hairdresser, supermarket, social events or hospital outpatient appointments. Some patients may not be housebound permanently but rather are housebound temporarily as a consequence of an episode of illness.

Minimal assistance would be described as a person who can leave their own home and travel to a clinical appointment in a vehicle such as a personal car, taxi or public transport adapted for their use or not and with or without the use of a wheelchair either by themselves or with an escort.

To avoid confusion any person who requires a specialist vehicle (Ambulance) or a two person escort would be regarded as housebound.

To avoid further confusion a person will not be regarded as housebound because they do not personally have a companion to escort them to a clinical appointment.

Change or Cancel an Appointment

Please give us as much notice as possible so we can offer your appointment to someone else.

Ways to cancel

  1. Telephone us on 01635 917917.
  2. Cancel using our online services
  3. Cancel through the NHS App

Out of Hours

Enhanced Access

GP appointments are now available in your area during the evenings and at the weekend. To book an appointment, contact the practice.

Life Threatening

Call 999 or go to A&E now if:

  • you or someone you know needs immediate help
  • you have seriously harmed yourself – for example, by taking a drug overdose

A mental health emergency should be taken as seriously as a medical emergency.

Find your nearest A&E

Urgent But Not Life Threatening

Visit an urgent care centre if:

  • You have an urgent medical issue requiring on the day attention

Find Urgent Care Services


Use NHS 111 if:

  • You need help now, but it’s not an emergency

There will be someone to provide you with advice and to direct you to a clinician if it is necessary.

Visit NHS 111 Online


You are very welcome to be accompanied by a trusted friend or relative at your consultation if you wish.

Read our Chaperone Policy