Message from all the Newbury Practices and CCG:
As covid restrictions are easing we are finding demand significantly rising. GP surgeries are still working in covid-safe ways to ensure we safeguard patients and staff.
There are lots of self-help options available to you such as www.usetherightservice.com and the 111 website (www.111.nhs.uk) so if you can, you should use these sources to check whether you need to be seen at your practice.
If you do need to contact your practice team, you might notice that we still have some, or all, of the following in place:
- If you call the practice, the receptionist will ask you some questions to ensure they direct you to the best person in the practice team to help you within appropriate timescales.
- You might be asked to send a query via our website so we can assess whether we need to see you in the practice.
- If you are invited in to the practice you might be asked to wait in your car until invited in, temperature checked on arrival, asked to wear a facemask and follow one way systems.
- If you request a routine appointment, the clinician will assess the most appropriate method, whether this is on the phone or face to face. The average wait for a routine appointment is around 4 weeks in and around Newbury. This is the same at most of the local surgeries.
- We can assess some patients on the same day if you have an urgent medical need.
All these things affect the number of people we can see and how long we might take to get back to you. Please bear with us as we are working as hard as we can to ensure all our patients receive appropriate care.
We are expecting new guidance shortly and will change our processes to keep up to date with the latest guidance. We would like to thank all our patients for their cooperation and understanding.