We welcome compliments – positive feedback encourages us all to do as well as we can – please feedback to us. If however you have a concern about any aspect of the service you have received, we would like to know about this too – again please feed back to us. We will do our very best to acknowledge your complaint swiftly and investigate it appropriately.

Please write to the surgery for the attention of our Deputy Practice Manager, Sabrina Mann, or email for her attention on bobicb-bw.practicemanager.shmc@nhs.net. More information can be found in our leaflet.

If you have worries about other organisations please contact the hospital or service responsible for providing your care so that they can work with you to put things right.

If you are not happy in how we dealt with your complaint, or you have a complaint against another Primary care service, please contact the NHS England South East complaints team via the new contact details below:

South East Complaints Hub
NHS Frimley ICB
Aldershot Centre for Health
Hospital Hill
Aldershot
Hampshire
GU11 1AY

Phone number: 0300 561 0290
Email address: Frimleyicb.southeastcomplaints@nhs.net