Complaints & Compliments Procedure

We welcome compliments – positive feedback encourages us all to do as well as we can – please feedback to us. If however you have a concern about any aspect of the service you have received, we would like to know about this too – again please feed back to us. We will do our very best to acknowledge your complaint swiftly and investigate it appropriately.

Please write to the surgery for the attention of our Practice Manager, Sarah Arnold, or email for her attention on enquiry.shmc@nhs.net. More information can be found in our leaflet.

If you have worries about other organisations please contact the hospital or service responsible for providing your care so that they can work with you to put things right.

If your complaint or concern is about a service you have received from another GP, optician, dentist or pharmacist please contact NHS England:

Post: NHS England, PO Box 16738, Redditch B97 9PT

Email: England.contactus@nhs.net

Tel: 0300 311 22 33 (Monday to Friday 8.00am to 6.00pm)

You can also contact your local Clinical Commissioning Group – the doctors, nurses and NHS staff who plan and fund local health services.

If you would like to give feedback or raise your concerns informally please call the Patient Advice and Liaison Service:

Tel: 01753 636808

Write to:
Patient Advice & Liaison Service (PALS)
South, Central and West Commissioning Support Unit
Kind Edward VII Hospital, First Floor
St Leonards Road
Windsor
SL4 3DP

Email: cscsu.palscomplaints@nhs.net

If you would like to make a complaint relating to South, Central and West Commissioning Support Unit:

Write to: Complaints Manager at Priory Road Medical Centre, Priory Road, Park South, Swindon SN3 2EZ

Tel: 0300 200 8844.